# Acceptable Use Policy

> What you may not run on our servers and the fair-use limits on resources. It also covers how to report abuse and how we enforce the rules.

Source: https://customhosted.com/legal/acceptable-use/

№ 01 Legal

Last updated 10 July 2026

## Prohibited uses

- Illegal content or activity of any kind.
- Malware, phishing, or any code designed to compromise other systems.
- Unsolicited bulk email or messaging (spam).
- Infringing content — anything you don't hold the rights to distribute.
- Attacking, scanning, or disrupting systems that aren't yours.

## Resource fair use

Plans are sized for real workloads, not for reselling capacity or absorbing abusive load. Static plans carry a fair-use transfer allowance — roughly 100 GB/mo on Static Starter, 500 GB/mo on Static Pro. Dedicated plans are bounded by the compute and storage of the instance itself. If a workload is running near those limits in good faith, we'll talk with you about the right plan before cutting anything off. See [Billing](https://customhosted.com/billing) for this allowance in plain English, and [Under attack](https://customhosted.com/under-attack) for what junk traffic specifically does to that allowance.

## Security & abuse reporting

To report abuse originating from the grid, or to disclose a security vulnerability, use the [quote form](https://customhosted.com/contact) — it's the only channel in, for customers and outside reporters alike. See [Under attack](https://customhosted.com/under-attack) for what happens after a report, and the machine-readable pointer at /.well-known/security.txt.

## Enforcement

Enforcement is proportionate. Where there's time, we'll give notice and a chance to fix the issue. Active harm to others gets immediate action, without waiting for a response. Repeated or severe violations lead to suspension or termination under the [Terms of Service](https://customhosted.com/legal/terms).

Questions about this document? The [quote form](https://customhosted.com/contact) is the only channel in — there's no legal mailbox to write to instead.

## Ready to start?

Tell us what you're running — one fixed monthly rate, within a business day.

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