Real people, one channel
No ticket maze, no tiered plans to upgrade into — a single form, read by a real person from the team that runs your stack, answered fast.
How support works
Every question, change, and problem goes through the samequote form — one channel in, a human on the other end.
- 1
You write
Describe the change or problem in plain language, right in the quote form — no category picker, no priority dropdown.
- 2
A human reads
A real person from the team that runs your stack reads it — not a bot, not an offshore tier-1 queue.
- 3
You get an answer
A straight reply, in plain language, within a business day.
- No ticket maze
- No offshore tier-1
- No email address — the form is the door
What's included
No add-on required to get a straight answer — these are part of every plan, static or dedicated.
- TLS certificates
- DNS management
- Daily backups
- Monitoring & alerts
- Security patching
- A human who answers
Response expectations
These are expectations, not a contractual SLA — the binding availability commitment lives in the SLA.
- Quote turnaround
- < 1 business daySend a brief through the form and get back a fixed monthly rate plus a straight answer inside one business day.
- Support replies
- Within 1 business dayA human from the team that runs your stack, during business hours.
- Incident response
- ProactiveMonitoring watches the grid continuously — often catching an issue before you notice it. Incident comms go out on the same quote channel.See the watch list and who gets woken →
- Business hours vs. urgent
- Priority on outagesRoutine questions are handled in business hours; urgent issues and outages get priority handling.
Check these first
- Status
Live status of the grid — check here first before you write in.
- Security
How data is protected, patched, and kept off the public internet by default.
- SLA
The binding availability commitment — the contractual complement to this page.
- Platform
How the stack fits together, end to end.
- Pricing
The full rate card — flat, predictable, posted in the open.
- Static
Static sites and SPAs served from the edge network.
- Onboarding
Not live yet? The first week, hour by hour, before any of this applies.
Ready to start?
Tell us what you're running — one fixed monthly rate, within a business day.